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Dockvera Acceptable Use Policy

Version: 1.1

Last Updated: July 29, 2026

HarderTech LLC / Dockvera

This Acceptable Use Policy ("AUP") applies to all access to and use of the Dockvera Service provided by HarderTech LLC ("HarderTech"). It forms part of the Dockvera Terms of Use and, where applicable, the Customer Agreement. Capitalized terms not defined here have the meanings in the Terms of Use. Violation of this AUP may result in suspension or termination of access, as described in the Terms of Use or Customer Agreement.

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1. Who must comply

This AUP applies to Customer organizations, Authorized Users, and anyone who uses Customer’s invite or response links (including Vendors). Customer is responsible for its users’ and Vendors’ compliance when they use Customer’s tenant or links.

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2. Prohibited activities

You may not, and may not permit others to:

2.1 Unauthorized access and security abuse

  • Attempt unauthorized access to accounts, organizations, Plants, data, or systems
  • Probe, scan, or test the vulnerability of the Service except with HarderTech’s prior written permission
  • Circumvent authentication, authorization, rate limits, or security controls
  • Distribute malware, ransomware, phishing content, or other harmful code
  • Interfere with, disrupt, or degrade the Service or another customer’s use of the Service

2.2 Misuse of credentials and invite links

  • Share individual user passwords or session credentials. Shared or service accounts are permitted only if Dockvera expressly supports them and Customer’s internal policy and HarderTech authorization allow them; Customer remains responsible for all activity under those accounts
  • Use invite links, response tokens, or credentials belonging to another party without authorization
  • Sell, scrape, harvest, or publicly post live invite or response tokens
  • Impersonate another person or misrepresent affiliation when submitting delivery or operational information

2.3 Unlawful or harmful content and use

  • Use the Service to violate applicable laws or regulations
  • Upload or transmit content that is unlawful, defamatory, harassing, or that infringes intellectual property or privacy rights
  • Use the Service to facilitate fraud, smuggling, or other illegal logistics activity
  • Submit special-category, highly sensitive, or regulated personal data (for example, government ID numbers, health data, or other regulated categories) unless HarderTech has agreed in writing to process it

2.4 Platform abuse, scraping, and competitive misuse

  • Reverse engineer, decompile, or attempt to extract source code except where such restriction is not permitted by law
  • Abuse APIs, automation, bots, scraping, bulk export, or bulk operations in a way that degrades the Service or extracts data beyond Customer’s authorized use
  • Use non-public HarderTech materials or Confidential Information to build a competing product
  • Resell, sublicense, or provide the Service to third parties except as expressly permitted in the Terms of Use or a Customer Agreement

2.5 Licensing and anti-circumvention

  • Circumvent or attempt to circumvent user capacity, site licensing, organization boundaries, modules, or other commercial limits set in the Customer Agreement
  • Create artificial organizations, duplicate tenants, or unlicensed Plants to avoid fees or capacity limits
  • Attempt to bypass plant capacity, billing, or license controls

2.6 Operational integrity and physical operations

  • Deliberately falsify appointment, arrival, gate, or Vendor information in a way intended to mislead Customer personnel or HarderTech
  • Use Dockvera to interfere with or undermine safe physical plant, gate, or yard operations, or to substitute the Service for required on-site safety controls

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3. Customer responsibilities

Customers are responsible for:

  • Their Authorized Users’ compliance with this AUP
  • Protecting Vendor invite and response links and regenerating compromised tokens
  • The accuracy and lawfulness of information submitted through their organization
  • Configuring roles so that only appropriate personnel can approve, check in, or administer settings
  • Ensuring Vendor-facing instructions (including PPE and site directions) are accurate and lawful
  • Remaining within authorized sites, user capacity, and licensed scope under the Customer Agreement

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4. Monitoring and enforcement

HarderTech may investigate suspected violations and may suspend or terminate access, revoke tokens, remove content, or take other reasonable steps to protect the Service, HarderTech, Customers, or third parties, as described in the Terms of Use or Customer Agreement. Where commercially reasonable and lawful, HarderTech will provide notice and an opportunity to cure unless immediate action is required for security, legal compliance, platform integrity, or protection of others.

HarderTech’s failure to enforce this AUP in a particular instance is not a waiver.

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5. Reporting

Report suspected abuse or security issues to support@dockvera.com (include “AUP” or “Security” in the subject when possible).

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6. Changes

HarderTech may update this AUP by publishing a revised version. Material changes will be handled consistently with the Terms of Use change and acceptance process where applicable. Publication of a new acceptance version is a separate HarderTech decision.

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7. Contact

HarderTech LLC

Email: support@dockvera.com

Web: https://hardertech.ai

Product: Dockvera