Dockvera Terms of Use
Version: 1.2
Last Updated: July 30, 2026
HarderTech LLC / Dockvera
These Terms of Use ("Terms") govern access to and use of Dockvera by each individual authorized user.
By accessing Dockvera or selecting “Accept and continue,” you agree to comply with these Terms in your capacity as an authorized user of a customer organization.
You are not personally responsible for the customer organization’s subscription fees or other commercial payment obligations solely because you accept these Terms.
HarderTech LLC ("HarderTech," "we," "us," or "our") provides the Dockvera software-as-a-service platform and related websites, applications, APIs, and documentation (collectively, "Dockvera" or the "Service").
Definitions
"Customer" means the company or other legal entity that purchased or otherwise arranged access to Dockvera from HarderTech LLC.
"Authorized User" means an individual whom Customer permits to access Dockvera through Customer’s organization. Public invite-link users (for example, Vendors using plant invite or response links) are not Authorized Users unless they receive authenticated organizational access or the Customer Agreement expressly states otherwise.
"You" and "your" refer to the Authorized User accepting these Terms, except where the context expressly refers to Customer.
"Customer Agreement" means an accepted quote, proposal, subscription order, order form, statement of work, invoice arrangement, Master Service Agreement, or other written commercial agreement between HarderTech and Customer.
"Customer Data" means data and content submitted to or configured in Dockvera by or for Customer and its users, including operational scheduling and Vendor-submitted information for Customer’s plants.
The Dockvera Acceptable Use Policy, Privacy Policy, and Cookie Policy are incorporated supporting policies.
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1. Acceptance and relationship to the Customer Agreement
You represent that Customer has authorized you to access Dockvera. You do not represent that you are authorized to bind Customer to commercial obligations unless you separately execute a commercial agreement as Customer’s authorized representative.
If you do not agree to these Terms, do not access or use Dockvera.
If a Customer Agreement conflicts with these Terms, the Customer Agreement controls regarding pricing, payment terms, subscription scope, authorized sites, implementation services, cancellation, and other expressly stated commercial terms.
These Terms control each Authorized User’s access to and use of Dockvera unless the Customer Agreement expressly states otherwise.
If Customer and HarderTech have also entered into a Data Processing Addendum ("DPA") or similar data-processing agreement, that agreement controls over the Privacy Policy regarding its subject matter.
Marketing materials, demonstrations, emails, purchase orders, and website statements do not modify a Customer Agreement or these Terms unless expressly incorporated into a Customer Agreement.
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2. Use of Dockvera
HarderTech grants Customer’s Authorized Users a limited, non-exclusive, non-transferable right to access and use Dockvera during Customer’s active subscription solely for Customer’s internal business operations, in accordance with these Terms, the Acceptable Use Policy, and the Customer Agreement.
Available features may vary by subscription, module entitlement, plant configuration, and release. HarderTech may improve, modify, or discontinue features. Temporary maintenance and security updates may occur when reasonably necessary. Beta or preview features are provided as-is and may be withdrawn at any time unless the Customer Agreement states otherwise.
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3. Accounts, organizations, sites, and capacity
3.1 Customer responsibilities
Customer receives access through a Customer organization and one or more authorized plants or sites. Fees, authorized sites, user capacity, modules, term, cancellation, implementation scope, and support commitments are determined by the Customer Agreement.
Each site must be expressly authorized under the Customer Agreement. Pricing or commercial terms for one site do not apply to another site. Additional sites or user capacity require written approval and may require additional fees. Customer may not circumvent site, user, organization, or license limits.
Customer is responsible for:
- Subscription fees and commercial payment obligations under the Customer Agreement
- Authorized-site and user-capacity limits
- Organization-level administration, role configuration, and promptly disabling access when no longer appropriate
- Distributing, securing, revoking, and regenerating Vendor invite and response links
- The accuracy and lawfulness of Customer Data and Vendor-facing instructions
- Notices and consents required for operational contacts (including Vendors and drivers)
Customer may generate invite or response links that allow Vendors to submit operational information without a Dockvera account. Vendors are not third-party beneficiaries of these Terms. HarderTech does not supervise carrier, driver, or Vendor conduct.
Configuration versus development. Standard configuration means configuring generally available Dockvera functionality for Customer’s approved workflow. Custom or out-of-scope development is defined in the Customer Agreement or statement of work. Implementation scope is defined solely in the Customer Agreement or SOW.
3.2 Authorized User responsibilities
As an Authorized User, you are responsible for:
- Safeguarding your credentials and not sharing individual account passwords or session credentials
- Using Dockvera only within your assigned roles and access restrictions
- Complying with the Acceptable Use Policy
- Not attempting unauthorized access to other organizations, plants, or data
- Proper handling of invite links and Customer Data you can access
- Using the Service only for Customer’s legitimate business purposes
Dockvera is intended for business use by adults age 18 or older.
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4. Payment and subscription terms
Commercial terms—including fees, billing, authorized sites, capacity, term, renewal, cancellation, taxes, and related commitments—are set in the Customer Agreement and are obligations of Customer, not of individual Authorized Users who accept these Terms.
Unless the Customer Agreement states otherwise, fees are non-refundable except as required by law. HarderTech may suspend Customer’s access for overdue amounts after reasonable notice under the Customer Agreement. Suspension for non-payment does not relieve amounts Customer owes.
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5. Acceptable use
You and Customer must comply with the Dockvera Acceptable Use Policy. HarderTech may investigate suspected violations and take reasonable protective action, including suspension, as described in these Terms or the Customer Agreement.
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6. Customer Data
As between the parties, Customer retains Customer Data and Customer Content submitted to or configured in Dockvera. Customer grants HarderTech a license to host, process, and use that data solely to provide, secure, maintain, support, and improve the Service, and as described in the Privacy Policy or required by law.
HarderTech’s processing of personal information is described in the Privacy Policy. If a Customer Agreement or DPA addresses Customer Data processing, that agreement controls over the Privacy Policy regarding those negotiated obligations.
HarderTech may create Aggregated Data that does not identify Customer, Authorized Users, or a specific Vendor, and owns such Aggregated Data.
Upon written request from Customer within thirty (30) days after termination of paid access (or as the Customer Agreement provides), HarderTech will make available a reasonable export of Customer Data then retained in production systems, or confirm self-service export if available. Export is limited to Customer Data and excludes schemas, backups, source code, indexes, stored procedures, system logs, platform metadata, infrastructure data, and other customers’ data. Deleted data may remain in encrypted backups until ordinary rotation removes it.
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7. Nature of the platform and operational responsibility
Dockvera is a scheduling, coordination, visibility, and decision-support platform. It is not an ERP, WMS, TMS, yard-management system, safety-management system, carrier, freight broker, or substitute for Customer’s operational judgment.
HarderTech does not guarantee dock availability, carrier attendance or performance, throughput, labor utilization, on-time delivery, detention avoidance, demurrage avoidance, chargeback avoidance, freight-penalty avoidance, production continuity, or any specific operational or commercial outcome.
Customer remains responsible for scheduling, staffing, site safety, gate access, carrier communications, unloading, delivery acceptance, material handling, regulatory compliance, detention and demurrage decisions, business continuity, and verifying alerts, calculations, reports, and schedules before acting on them.
Authorized Users should not treat Dockvera outputs as a substitute for required on-site judgment or safety controls.
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8. Availability, support, and third-party services
HarderTech will use commercially reasonable efforts to make Dockvera available. Unless a Customer Agreement or SLA expressly states otherwise, there is no guaranteed uptime percentage and no guaranteed support response time. Maintenance and third-party infrastructure outages may occur. Notification delivery is not guaranteed. Dockvera is not a backup or archival system, and full restoration of data cannot be guaranteed.
The Service may rely on third-party identity, hosting, database, communications, and related providers. HarderTech may change providers and is not contractually locked to any named vendor in these Terms. HarderTech is not responsible for third-party provider acts or omissions except to the extent caused by HarderTech’s misuse of those providers in delivering Dockvera.
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9. Suspension and termination
HarderTech may suspend access when reasonably necessary for security, Acceptable Use Policy violations, legal compliance, platform integrity, protection of others, subscription cancellation, or overdue fees after notice under the Customer Agreement. Where commercially reasonable, HarderTech will provide notice and an opportunity to cure unless immediate action is required.
Commercial termination, cancellation, and related remedies between HarderTech and Customer are governed by the Customer Agreement. Where the Customer Agreement is silent, either HarderTech or Customer may terminate for material breach if uncured thirty (30) days after written notice (or immediately for incurable breaches such as HarderTech IP infringement or severe Acceptable Use Policy violations). Upon termination, Customer’s and Authorized Users’ access ends. Fees Customer owes through the effective date remain due.
Your individual access may end when Customer disables your account, your role changes, or Customer’s subscription ends, without affecting Customer’s commercial obligations.
Provisions that by nature should survive (including ownership, disclaimers, Customer liability limits, and governing law) survive termination.
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10. Intellectual property and feedback
HarderTech and its licensors own Dockvera and all related intellectual property. Customer and Authorized Users receive only the limited access rights described in these Terms and the Customer Agreement. You shall not reverse engineer (except where prohibited by law), copy, resell, or use non-public HarderTech materials to build a competing product. Feedback may be used by HarderTech without obligation to you or Customer.
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11. Disclaimers, limitation of liability, and indemnity
If the Customer Agreement addresses warranties, indemnification, confidentiality, security obligations, liability limitations, termination, data export, governing law, or dispute resolution, that Customer Agreement governs those subjects between HarderTech and Customer.
Otherwise, as between HarderTech and Customer:
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, HARDERTECH DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, HARDERTECH WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, PRODUCTION, BUSINESS INTERRUPTION, DETENTION, DEMURRAGE, CHARGEBACKS, FREIGHT PENALTIES, MISSED-DELIVERY PENALTIES, OR LOST BUSINESS OPPORTUNITY, EVEN IF ADVISED OF THE POSSIBILITY.
EXCEPT FOR CUSTOMER’S PAYMENT OBLIGATIONS UNDER THE CUSTOMER AGREEMENT, CUSTOMER’S BREACH OF HARDERTECH INTELLECTUAL PROPERTY RIGHTS, AND LIABILITY THAT CANNOT BE LIMITED BY LAW, HARDERTECH’S TOTAL AGGREGATE LIABILITY TO CUSTOMER WILL NOT EXCEED THE GREATER OF (A) FEES PAID OR PAYABLE BY CUSTOMER FOR THE APPLICABLE SERVICE DURING THE PRECEDING TWELVE (12) MONTHS OR (B) US $10,000. CLAIMS ARISING FROM UNAUTHORIZED ACCESS TO OR LOSS OR DISCLOSURE OF CUSTOMER DATA DUE TO HARDERTECH’S BREACH OF ITS SECURITY OR PRIVACY OBLIGATIONS ARE CAPPED AT TWO TIMES (2×) THAT AMOUNT, UNLESS PROHIBITED BY LAW.
HarderTech owners, members, managers, officers, employees, contractors, and representatives have no personal liability to Customer solely because they acted for HarderTech. Insurance does not expand HarderTech’s contractual liability. Nothing excludes liability for fraud or other liability that cannot legally be limited.
Customer (not individual Authorized Users solely by accepting these Terms) shall indemnify HarderTech against third-party claims arising from Customer Data or Content, Customer’s or its users’ unlawful or noncompliant use, Vendor relationships, on-site incidents at Customer facilities, or failure to provide required privacy notices or consents.
Accepting these Terms does not make you personally liable for Customer’s subscription fees, NET or other payment terms, corporate indemnity, site licensing, or cancellation terms under the Customer Agreement.
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12. Governing law, changes, and contact information
If the Customer Agreement specifies governing law and dispute resolution, those terms control between HarderTech and Customer. Otherwise: disputes between HarderTech and Customer relating to the Service are governed by the laws of the State of Texas, without regard to conflict-of-law principles. Exclusive jurisdiction lies in the state and federal courts located in Harris County, Texas. Before litigation (other than emergency equitable relief to protect IP, confidentiality, or security), the parties will attempt good-faith discussions and may require non-binding mediation in Harris County, Texas. EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL TO THE EXTENT PERMITTED BY LAW.
HarderTech may update these Terms by publishing a revised version. Material changes may require notice and re-acceptance by Authorized Users where the acceptance process applies. Updates to these Terms do not modify a Customer Agreement except as that agreement permits.
HarderTech LLC — Product: Dockvera
Support: support@dockvera.com · Privacy: privacy@dockvera.com · Web: https://hardertech.ai